Guide to FSA/HSA reimbursement

What is an FSA?

An FSA is a flexible spending account that can only be used for out-of-pocket healthcare expenses. It can be used with any type of health plan (HMO, PPO, HDHP, etc.), and the contributions you make to your FSA are taken out of taxable income. At the beginning of the year, you choose how much money you want to put in your FSA account, and though you pay into it in installments, you have access to the full amount throughout the year. Money in your FSA account does not roll over from year to year.

What is an HSA?

An HSA is a Health Savings Account. You can qualify for an HSA if you are enrolled in a high-deductible health plan (HDHP). Like the FSA, you will receive a debit card or checks linked to your HSA account, and you can use the funds on out-of-pocket healthcare expenses. The HSA is also tax-protected and can usually be set up through your employer. However, unlike with the FSA, funds roll over from year to year, so there is no pressure to use them up.

I have an FSA/HSA. How do I use it for Buoyant?

If you have an FSA/HSA debit card, you can input this directly on our checkout page. Alternatively, you can use a personal card for the payment, then submit a copy of your receipt to be reimbursed from your FSA/HSA provider. They typically accept mail, email or fax, then they will send you the reimbursement from your account.

Buoyant is usually covered by FSA/HSA providers, however, it is important to check with your internal benefits manager or administrator to make sure Buoyant falls under your plan.

Why might my FSA/HSA not cover my Buoyant membership?

FSAs/HSAs may sometimes require that care has already been received at the time of payment, while packages like Buoyant involve long-term treatment that has not necessarily been received yet. There have been situations in which a debit card goes through on our platform but gets rejected by the FSA/HSA program later down the line. We recommend confirming with your FSA provider to be safe to avoid this.

How do I confirm that my FSA/HSA will cover Buoyant?

Call your internal benefits manager or administrator and explain that you are considering purchasing a package for a migraine telemedicine service and want to be absolutely certain that your plan will cover the costs. Feel free to direct your manager to our website, if they need additional context, and if you have any questions, please do not hesitate to reach out to us at